Shipping & Returns

Shipping


Free Standard Shipping on orders of $65 or more on our webstie orders shipped inside the U.S., first ship-to address only. Shipping and taxes do not count toward the $65 qualification. Gift cards are excluded. Offer will be applied in the form of a credit toward the shipping and handling fee. Offer subject to credit approval. Not valid for cash or cash equivalent or toward previous purchases. Terms and conditions are subject to change at the discretion of DSW.


For most addresses in the continental U.S., Alaska, and Hawaii, DSW offers 3 levels of delivery service. Second and Next Business Day deliveries are available services for most parts of AK and HI, and some remote locations. Shipping service options for your area will be displayed at checkout.




For P.O. boxes, APO/FPO addresses and Puerto Rico, only Standard Shipping is available.




About Free Next-Day Shipping


DSW Rewards Premier members get free Next Business Day Shipping on any order with Next Business Day shipping selected. Valid only for logged-in DSW Rewards Premier members on our website orders. Orders must be placed by 4 p.m. ET for next business day delivery and shipped inside the U.S, excluding some rural zip codes, APO, FPO, and PO Boxes. (Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.) Offer valid on shipments to the first ship-to address only. Gift card-only orders are excluded. Offer will be applied in the form of a credit toward the shipping and handling fee. Offer subject to credit approval. Not valid for cash or cash equivalent or toward previous purchases. Terms and conditions are subject to change at the discretion of DSW.


Please Note:


Second and Next Business Day Delivery orders placed after 4:00 p.m. ET will not be processed until the following business day.


Standard delivery may be delayed to some AK, HI, Puerto Rico, and APO/FPO destinations. (Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.)


Random orders are briefly held for additional verification which may delay shipping of your order.


Some items in your order may ship separately.


Some items in your order may not be eligible for next-day or second business day shipping. You'll be notified at checkout.



Returns & Exchanges


We're not satisfied until you are… even up to a year later. If you don't love your purchase, we'll be glad to take it back. Our return process for domestic orders is quick and easy!


Make sure item(s) are:


UNWORN and in new condition (no visible wear or tear) with original tags

in the original packaging with the receipt or packing slip

within 365 days of the purchase date for U.S. customers (60 days for international orders, please see below)

Regularly priced or sale item(s)—Final Sale items are not eligible for return or exchange

Easy as 1-2-3:


Enter order information from packing slip or log into your account

Select item(s) to return and the reason for returning

Request shipping label (you'll receive it via email)

Then you can:


Return items via UPS

Shop for a new item (optional: this is for users selecting to exchange an item)

Returns take 5-7 days, on average, to ship and process. If you've chosen to have an item refunded, please allow an additional 7 days for your credit card company to post the credit to your account.

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